Terms of service
Thank you for choosing our brand. To ensure every customer receives a high-quality shopping experience, we have established the following service policy:
1. Customer Service
- We provide professional and friendly customer support.
- For product inquiries, order questions, or after-sales issues, you can contact us via email or phone.
- We typically respond within 24 hours on business days.
2. After-Sales Service
- For any product quality issues, we offer returns, exchanges, or refunds.
- Please submit requests within 30 days of receiving your product.
- For damaged or defective items, please provide photos or videos and send them to our support team.
3. Technical Support
- All products come with detailed user manuals and guides.
- For any operational or functional issues, contact our customer service for assistance.
- We are committed to helping every user safely and efficiently use our products.
4. Customer Feedback & Suggestions
- We value every customer’s feedback.
- Feel free to submit suggestions via email or our website form to help us continuously improve our products and services.
5. Contact Us
- Email:info@cqycn.com
- Business Hours: Monday–Friday 9:00 AM – 6:00 PM (US Time)
Commitment Statement
We are committed to providing thoughtful, professional, and prompt service, ensuring every shopping experience is safe, enjoyable, and worry-free.